برای رفع این مشکل بروز رسانی متن های زیر رو بخونید و پچ های زیر رو دانلود کنید البته من وقت برای ترجمه نداشتم شرمنده دیگه ..........
Due to a recent update for Windows 64-bit systems it is possible that BitDefender detects several Windows and BitDefender files as infected with Trojan.FakeAlert.5. Following this event, in some instances BitDefender and/or Windows did not work properly anymore (PC failed to boot or certain applications did not function due to the fact that the files have been moved to Quarantine).
We have created a patch that
will restore BitDefender and the quarantined files.
If BitDefender is not affected perform an update (right click on the BitDefender system tray icon and choose "Update Now" - or check
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
for detailed information on how to update) in order to correct the issue.
If you cannot update BitDefender or the update did not fix the situation follow the instructions in
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
.
AN UPDATED VERSION OF THE 2010 PATCH HAS BEEN RELEASED
PLEASE CHECK THIS
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
FOR MORE INFORMATION ON HOW TO RUN IT.
NOTE:
- The patch will not leave any files in Quarantine after running.
- The 2009 and 2010 patches have been implemented via Automatic Update of your
BitDefender (if Bitdefender is running properly).
- For version 2008 the patch has been released and you can find it on
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
- After running the patch,a system restart is required.
We would like to convey our apologies in regards to the situation created.
---------- Post added at 04:47 PM ---------- Previous post was at 04:43 PM ----------
این متن هم که من از تالار های گفتگوی سایت رسمی بیت دفندر پیدا کردم میتونه به شما برای رفع اون مشکل کمک کنه بازم شرمنده که نتونستم ترجمه کنم چون مهمون برایمون اومده و من فقط تونستم براتون کپیش کنم ( چون فقط کاربرای سایت خودشون و کاربران عضو شده می تونستن این متن رو ببینن من براتون اینجا کپیش کردم و گرنه که لینک می دادم )
The list below describes the logical steps to be followed when attempting recovery:
A. If you can access Windows and BitDefender is able to perform an update your patch has probably already been applied; if you still have missing files request a manual update (right click on the BitDefender system tray icon and choose "Update Now" - or check
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
for detailed information on how to update) in order to correct the issue.
B. If you can access Windows, BitDefender is not able to update or step A failed use the standalone patch:
- Download the
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
(save it on your PC)
- Run the patch
- Reboot your PC
- Perform a BitDefender update (right click on the BitDefender system tray icon and choose "Update Now")
B.1. In case the patch restored the files but BitDefender is still not functioning properly:
- Make sure all your files have been restored (test your applications and check if there are any Trojan.FakeAlert.5 items left in Quarantine -
Settings > Switch UI to Expert Mode > Antivirus > Quarantine)
- Repair your BitDefender installation (
Start > Programs > BitDefender 2010 > Repair or Remove) or reinstall BitDefender (remove the current BitDefender with the uninstall tool, restart the computer and install - guides available for
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
,
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
,
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
)
C. If you are unable to log into Windows test if you can boot in Safe Mode; if Safe Mode is accessible follow the instructions from
step B:
- Restart your computer
- During boot when you see the hardware being listed tap the F8 key repeatedly until you are presented with the boot options
- Using the arrow keys select "Safe Mode" and hit [ENTER]
C.1. If you cannot log into Windows in either Normal or Safe Mode you will have to use the BitDefender Rescue CD:
- Follow the instructions in
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
in order to create and repair with the Rescue CD;
- After using the Rescue CD make sure you apply
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
;
If BitDefender is not working after the patch check the instructions at
step B.1.
NOTE: At this time the BitDefender Rescue CD has the following limitations: it works only on English, French, German and Spanish Windows Systems; it does not work for Windows XP 64 installed on a different drive than C.
D. If Windows is not accessible and the Rescue CD at step C failed you will have to repair your Windows installation:
+ For Windows Vista details are available in
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
(read starting with "If you are not able to log on to Windows you will need to:")
+ For Windows 7 details are available in
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
(read starting with "If you are not able to log on to Windows you will need to:")
+ For Windows XP please
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
and they will help you sort out this issue.
- After repairing the Windows installation make sure you apply the
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
;
If BitDefender is not working after the patch check the instructions at
step B.1.
Read before posting:
- Carefully follow the instructions above!
- If you have trouble recovering make sure you provide the following information:
- Describe the current situation and the steps you took so far (if you encounter any errors make sure you include the exact error message)
- What is your operating system (including service pack), operating system language and the BitDefender product that you are using
- Your HDD configuration if you are having trouble using repair (the name(s) of the device(s) and if you use a RAID interface)
لعنت به بیت‌دیفندر
نوشته شده توسط ma.fardbastani
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