مشکل در یاهو فراموش کردن سوال امنیتی

[MOHAMMAD_ASEMOONI]

من نمی تونم با یاهم مکاتبه کنم.تو رو خدا کمکم کنید دارم دیوونه می شم. این ایمیل برای من خیلی مهمه... :((( هیچ جوره نمی تونم با یاهو مکاتبه کنم :(((

سلام . طبق گفته ی عده ای از دوستان یاهو به ایران سرویس نمیده . برای رسیدن به صفحه ی تماس با customer care باید آی پیتون رو مخفی کنین یعنی فیـلتر شکـن میخواد

[@siavash15]

lممنون از پاسخ شما دوست عزیز. ولی من با فیلتر شکن هم امتحان کردم و طبق گفته های قبلی پیش رفتم اما گزینه ی

Email a support agent رو پیدا نکردم. برایر من فقط گزینه ی تماس گرفتم وجود داره :((( شما می تونید برای من درست کنید ؟ :((

[MOHAMMAD_ASEMOONI]

lممنون از پاسخ شما دوست عزیز. ولی من با فیلتر شکن هم امتحان کردم و طبق گفته های قبلی پیش رفتم اما گزینه ی

Email a support agent رو پیدا نکردم. برایر من فقط گزینه ی تماس گرفتم وجود داره :((( شما می تونید برای من درست کنید ؟ :((

سلام
از طریق فیـسـبوک و تـویتـر هم میشه با yahoo customer service تماس گرفت
توی google بنویسید :
yahoo customer care on facebook
یا
yahoo customer care on twitter
بنویسید
Hi
I have forgotten my email password & security questions & alternate email
my email is .........@yahoo.com
اگه ایمیل جایگزین رو میدونین پس ننویسین & my alternate email
بنویسید :
my alternate email is ........@xxx.com

my last log in was in 21/april / 2014
from ......... browser
به جای نقطه چین اسم مرورگرتون که آخرین بار باهاش وارد ایمیل شدین رو بنویسین
اگر تاریخ دقیق آخرین log in رو نمیدونین , قبل از my last login .... بنویسین I think

I think my password was .......
kindly help me to reset my password
My contact email is [ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
contact email یعنی ایمیلی که یاهو میتونه باهاتون از طریقش تماس بگیره

thanks in advance
best regards
اگر عضو فیـسـبوک و تـویتـر نیستین اول عضو بشین
استفاده از فیلترشکــن هم که ضروری هست
ظرف دو دو روز جواب میدن
اگر بهتون شک نکنند براتون لینک ریستِ پاسوورد رو به ایمیلتون یا ایمیل جایگزین ارسال میکنند
اگر مطمئن نباشند که صاحب ایمیل هستین ازتون اطلاعات و نشانه های دیگه میخوان

[@siavash15]

با سلام و درود به شما دوست عزیز. از طریق fb رفتم و این پیغام رو به من داد .. .
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Subject
Account Assistance
Discussion Thread
Response Via Email (massbug)	04/24/2014 12:31 PM
Hi , Thank you for contacting Yahoo. Yahoo Customer Care is committed to answering your questions as quickly and accurately as possible and we recognize it’s been awhile since you contacted us. We’re sorry for the delay. It’s possible you may have already regained access to your account. If so, great! If not, we’re here to help. Please reply to this email with the following information: • Has anything changed with your issue since you wrote to us? • The exact text of any error messages you received. • The steps leading up to the issue. We also suggest a visit to our Help Central, which provides answers to many questions you might have. Warm regards, Yahoo Customer Care [ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
Auto-Response	04/24/2014 11:57 AM
Thank you for contacting Yahoo Customer Care. Your incident has been reviewed and we have determined that it needs special handling. We have escalated your Incident to the expert support team and will reply within the next 24 hours.
Auto-Response	04/17/2014 02:40 AM
This is an automated message acknowledging your recent submission for help to Yahoo Customer Care. Please do not reply to this automated message as replies will not been seen or answered by a Yahoo Customer Care representative. • If you reported abuse, we will investigate and take action where appropriate, and may be contacted if additional information is required to complete our investigation. We appreciate your efforts to make our community better. • If you are submitting a request for assistance, or asking a question, a representative will respond as soon as possible. Your Incident ID is: 140417-004594 Sincerely, The Yahoo Customer Care Team

We will assume your issue has been resolved if we do not hear from you within 72 hours.

Thank you for allowing us to be of service to you.

[@siavash15]

الان دقیقاً باید چه کار کنم؟؟؟ :(

[@siavash15]

متنی که من براشون نوشتم این بود:
HiI have forgotten my email password & security questions & alternate email
my email is [ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
I think my last log in was in 26/march / 2014 from google chrome browser
My birthday is 13/jan/1991
kindly help me to reset my password
My contact email is [ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
thanks in advance
best regards

[@siavash15]

خواهش می کنم جواب بدید

[MOHAMMAD_ASEMOONI]

Yahoo Customer Care is committed to answering your questions as quickly and accurately as possible and we recognize it’s been awhile since you contacted us. We’re sorry for the delay.

It’s possible you may have already regained access to your account. If so, great!

If not, we’re here to help.

Please reply to this email with the following information:
لطفاً با اطلاعاتِ زیر به این ایمیل پاسخ دهید
• Has anything changed with your issue since you wrote to us?
آیا از وقتی که با ما مکاتبه کردیه اید چیزی در مشکل شما تغییر کرده ؟
• The exact text of any error messages you received.
نوشته ای که در پیام error خطا نوشته میشود دقیقاً چه هست ؟ ( متن دقیق پیام خطا که دریافت میکنید موقع وارد شدن به ایمیل ) .

• The steps leading up to the issue.
مراحلی که باعث به وجود آمدن مشکل میشود .

We also suggest a visit to our Help Central, which provides answers to many questions you might have.

Warm regards,

سلام .
ظاهراً پیام 24.4.1014 ساعت 12:31 pm آخرین پیامی هست که دریافت کردین؟.
باید به سوالهائی که علامت • داره پاسخ بدین .
حالا شما اگر میتونین , بهشون پاسخ بدین .
اگر نمیتونین , به فارسی بنویسین بعدش بنده ترجمه اش میکنم به انگلیسی .

[@siavash15]

Hi
No ! nothing changed.
I just want to access my account. i need it for my university work, and also i registration for the Lottery :(
I think my last log in was in 25/march/2014 from chrome browser .
My birthday is Monday, January 13, 1992 .
I think My alternate Email is snoop_vincent but it is do not work .
kindly help me to reset my password

Thanks in advance

Best regards
این ها رو براشون نوشتم دوست عزیز

[@siavash15]

و بعد برای من این پیغام رو فرستاد...

Hi , Happy to help! I'll just need you to provide the answers to the two security questions you chose for your account. For security reasons, I can only ask you one question at a time. Click the URL below to answer the first security question: [ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ] [ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ] One of the ways we protect your account is by denying access to anyone who can't verify account information. That's why we need a correct answer for the first question before we can move on to the next. Good to know: Our Password Helper will only accept the answer exactly as you entered it when you first registered or last updated your account information. Some common causes of answers being rejected online are missing words, missing punctuation, abbreviations, and misspellings. If you've tried answers that didn't work online or if you're having difficulty remembering your answer, you're welcome to send us a list of all possible answers. We'll then manually verify your answers with the answer listed on the account. Without it, we will be unable to confirm your account. Regards, Alyssa Yahoo Customer Care
Customer By Email	04/25/2014 11:16 AM
Hi No ! nothing changed. I just want to access my account. i need it for my university work, and also i registration for the Lottery :( I think my last log in was in 25/march/2014 from chrome browser . My birthday is Monday, January 13, 1992 . I think My alternate Email is snoop_vincent but it is do not work . kindly help me to reset my password Thanks in advance Best regards On Friday, April 25, 2014 12:02 AM, Yahoo Customer Care < [ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ] > wrote:
Response Via Email (massbug)	04/24/2014 12:31 PM
Hi , Thank you for contacting Yahoo. Yahoo Customer Care is committed to answering your questions as quickly and accurately as possible and we recognize it’s been awhile since you contacted us. We’re sorry for the delay. It’s possible you may have already regained access to your account. If so, great! If not, we’re here to help. Please reply to this email with the following information: • Has anything changed with your issue since you wrote to us? • The exact text of any error messages you received. • The steps leading up to the issue. We also suggest a visit to our Help Central, which provides answers to many questions you might have. Warm regards, Yahoo Customer Care [ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
Auto-Response	04/24/2014 11:57 AM
Thank you for contacting Yahoo Customer Care. Your incident has been reviewed and we have determined that it needs special handling. We have escalated your Incident to the expert support team and will reply within the next 24 hours.
Auto-Response	04/17/2014 02:40 AM
This is an automated message acknowledging your recent submission for help to Yahoo Customer Care. Please do not reply to this automated message as replies will not been seen or answered by a Yahoo Customer Care representative. • If you reported abuse, we will investigate and take action where appropriate, and may be contacted if additional information is required to complete our investigation. We appreciate your efforts to make our community better. • If you are submitting a request for assistance, or asking a question, a representative will respond as soon as possible. Your Incident ID is: 140417-004594 Sincerely, The Yahoo Customer Care Team

We will assume your issue has been resolved if we do not hear from you within 72 hours.

Thank you for allowing us to be of service to you.