Counselor answer
Hi,
Pleasant day to you.
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Dear Sir / Madam,
Thank you for your e-mail.
With regards of your query, did you buy the TV from Malaysia? If you do, please do visit our website
[ برای مشاهده لینک ، با نام کاربری خود وارد شوید یا ثبت نام کنید ]
, you can download the firmware you requested here. Use an USB driver to download it, then plugin the USB driver to the TV to upload the driver for it. If you need further assistance you can refer to the Samsung Careline in Iran to inquire how to do it by calling them.
Thank you for writing to us and we look forward to be of service to you soon. Should you need any help or have further queries, please do contact us, Samsung Malaysia Careline at 1800-88-9999 (24 hours).
Alternatively, you can choose to connect with us on your mobile device via mySamsung.
mySamsung helps you to easily set up, manage and optimize your Samsung smart phone. It offers a wealth of tips, tricks and carefully selected content for you.
It also provides easy access to Samsung customer service when you need help and be the first to be updated about promotions or special privileges.
In an effort to understand our customers’ needs, we are conducting short surveys at the bottom section of our email to rate the promptness and quality in terms of correspondence.
We would be most appreciative if you would select the appropriate radio button to rate the level of satisfaction you have received from this very email and any preceding call pertaining to this email only.
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Thank you & best regards,
Samsung (M) Electronics Customer Service
Samsung Careline #1-800-88-9999
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