English for Work

[Asalbanoo]

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English for Food and Drink Staff

English for Tour Guides

English for Nurses and Medical Professionals

English for Police

[Asalbanoo]

Hotel Vocabulary


Word
Meaning
Example sentence



1.adjoining rooms

two hotel rooms with a door in the centre


If you want we can book your parents in an adjoining room.



2.amenities

local facilities such as stores and restaurants

We are located downtown, so we are close to all of the amenities.



3. attractions
things for tourists to see and do
The zoo is our city's most popular attraction for kids.


4. baggage
bags and suitcases packed with personal belongings

If you need help with your baggage we have a cart you can use.


5.Bed and Breakfast
a home that offers a place to stay and a place to eat
I can book you into a beautiful Bed and Breakfast on the lake.

6.bellboy
a staff member who helps guests with their luggage
The bellboy will take your bags to your room for you.

7.book
arrange to stay in a hotel
I can book your family in for the weekend of the seventh.

8. booked
full, no vacancies
I'm afraid the hotel is booked tonight.

9.brochures
small booklets that provide information on the local sites and attractions
Feel free to take some brochures to your room to look at.

10.check-in
go to the front desk to receive keys
You can check-in anytime after four o'clock.


11.check-out
return the keys and pay for the bill
Please return your parking pass when you check-out.

12.complimentary breakfast
free of charge
All of our rooms have complimentary soap, shampoo, and coffee.

13.cot, rollaway bed
a single bed on wheels that folds up
If you need an extra bed, we have cots available


14.deposit
amount paid ahead of time to secure a reservation
You will not receive your deposit back if you cancel.


15.double bed
a bed large enough for two people
They are a family of four, so give them a room with two double beds.

16.floor
a level of the building
The swimming pool is on the main floor

17.front desk, reception
the place where guests go to check in and out and to get information
Towels are available at the front desk.

18.guest
a person that is staying at the hotel
Our washrooms are for guests only.

19.hostel
a very inexpensive place for backbackers and travelers on a budget
In the hostel you probably won't get your own room.

20.hotel manager
person in charge at the hotel
I'll let you make your complaint to the hotel manager.

21.housekeeping, maid
staff members that clean the rooms and linen
Put a sign on the door if you want housekeeping to come in and change the sheets on the bed

22.ice machine
a machine that automatically makes ice that guests can use to keep drinks cold
There is an ice machine by the elevator on all of the even numbered floors.


23.indoor pool
place for guests to swim inside the hotel

The heated indoor pool is open until 10 pm.


inn24.
another word for "hotel"
There's an inn on the other side of town that has a vacancy.


Jacuzzi, hot tub, whirl poo.l25
a small hot pool for relaxation
Our honeymoon room has a personal hot tub.


king-size bed.26
extra large bed
A room with a king size bed costs an extra ten dollars a night.


27.kitchenette
a small fridge and cooking area
Your room has a kitchenette so you can prepare your own breakfasts and lunches.

late charge.28
a fee for staying past the check-out time
You will be charged a ten dollar late charge for checking out after 11 am.

linen.29
sheets, blankets, pillow cases
We will come in and change the linens while you are out of your room.

lobby.30
large open area at the front of the hotel
You can stand in the lobby and wait for your bus.

luggage cart.31
a device on wheels that guests can push their luggage on
Please return the luggage cart to the lobby when you are finshed with it.

maximum capacity.32
the most amount of people allowed
The maximum capacity in the hot tub is ten people.

motels.33
accommodations that are slightly cheaper than hotels
Our motel is very clean and is close to the beach.

noisy.34
loud
The guests next to you have complained that you are being too noisy.

parking pass.35
a piece of paper that guests display in the car window while in the hotel parking lot
Display this parking pass in your window to show that you are a hotel guest.

pay-per-view movie.36
extra charge for movies and special television features
If you order a pay-per-view movie, the charge will appear on your bill.

pillow case.37
the covering that goes over a pillow
Room 201 doesn't need their sheets changed, but they requested one new pillow case.

queen size bed.38
bed with plenty of space for two people (bigger than a double)
They have a queen size bed so the small child can eaily fit in the middle.

rate.39
cost of renting a room for a certain time period
Our rates change depending on the season.

reservation.40
a request to save a specific room for a future date
They say they made a reservation but it doesn't show on the computer.

room service.41
delivery of food or other services requested by guests
If you would like a bottle of wine, just call room service.

sauna.42
a hot room for relaxation, filled with steam
We don't recommend bringing young children into the sauna.

single bed.43
a bed for one person
The economy priced room includes one single bed.

sofa bed, pull-out couch.44
a bed built into a sofa or couch
The room contains a sofa bed so the room actually sleeps five.

towels.45
used to cover and dry the body after swimming or bathing
You can get your swimming pool towels at the front desk.

vacancy.46
vacant

available rooms.47
We only have one vacancy left, and it is for a single room.

valet.48
staff that parks the guests' vehicles
If you leave your car keys with us, the valet will park your car underground.

vending machine.49
a machine that distributes snacks and beverages when you insert coins
The vending machine on the fifth floor has chocolate bars and chips.

view.50
a window that offers a nice image for guests
The room is more expensive because it has a spectacular view of the beach.

wake up call.51
a morning phone call from the front desk, acts as an alarm clock
What time would you like your wake up call?

weight room, workout room, gym.52
a room that guests can use for exercise and fitness
Our weight room has a stair climber and a stationary bicycle.

[Asalbanoo]

Front Desk Receptionist


Enterprise Hotels, Lise speaking. How can I help you?

What date are you looking for?

How long will you be staying?

How many adults will be in the room?

I'm afraid we are booked that weekend.

There are only a few vacancies left.

We advise that you book in advance during peak season.


Will two double beds be enough?

Do you want a smoking or non-smoking room?

The dining room is open from 4 pm until 10 pm.

We have an indoor swimming pool and sauna.

We serve a continental breakfast.

Cable television is included, but the movie channel is extra.

Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.

The rate I can give you is 99.54 with tax.

We require a credit card number for a deposit.


Guest

I'd like to make a reservation for next week.

Is it necessary to book ahead?

Do you charge extra for two beds?

How much is it for a cot?

Do you offer free breakfast?

Is there a restaurant in the hotel?

Do the rooms have refrigerators?

Do you do group bookings?

Is there an outdoor pool?

Do you have any cheaper rooms?

When is it considered off- season?


Sample Conversation

Receptionist: Thanks for calling Quality Inn. Morine speaking.

Caller: Hello. I'm interested in booking a room for the September long weekend.

Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre.

Caller: Oh, I didn't realize. Well what about the weekend after that?

Receptionist: So... Friday the seventeenth?

Caller: Yes. Friday and Saturday.

Receptionist: It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then.

Caller: Okay. Do you have any rooms with two double beds? We're a family of four.

Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.
Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend.

Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free.

Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?

Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.

Caller: Great, I'll call you right back. I have to find my husband's credit card.

Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open.

[Asalbanoo]

Check In


Front Desk Receptionist


What name is the reservation under?

How long will you be staying?

Are you planning on checking out tomorrow?

I'm afraid you can't check in until after 4:00 pm.

What type of vehicle are you driving?

Do you know the license plate number of your vehicle?

Complimentary breakfast is served in the lobby between 8 and 10 am.

I'll give you two room keys.

The dining room is on the main floor at the end of the hall.


Guest

We have a reservation under Jill McMann.

Do you have any vacancies?

Is the hotel booked, or can we get a room for tonight?

How do we get to our room from here?

Is it okay to park out front?

What time is the pool open until?

What time is breakfast served at?

Is it too early to check in?

Can we get a wake-up call?

When is check out time?

The weight room and sauna are on the top floor.

Just call the front desk if you need any extra towels or pillows

[Asalbanoo]

Check Out

Front Desk Receptionist

Are you ready to check out?

What room were you in?

How was your stay?

Was everything satisfactory?

Will you be putting this on your card?

And how will you be paying for this?

Would you like to speak to the hotel manager on duty?

I'll just need your room keys, please.

Enjoy the rest of your holiday.

Have a safe trip home.

Guest

We're checking out of room 401.

Sorry we're a bit late checking-out.

I'm afraid we overslept/slept in.

We really enjoyed our stay.

We have a few complaints.

We'll be back next time we're in town.


Sample Conversation


Receptionist: Hi there. Are you checking out now?

Guest: Yes, sorry. I know we're a few minutes late.

Receptionist: That's no problem. It's always really busy at check out time anyway.

Guest: Oh, really. The last hotel we stayed in charged us for a late check out.

Receptionist: The hotel isn't booked this week, so it's not a problem. How was everything?

Guest: The room was great. The beds were really comfortable, and we weren't expecting our own fridge.
Receptionist: I'm glad you liked it.

Guest: The kids were disappointed that the pool wasn't open this morning, though.

Receptionist: I apologize for that. We can't get a cleaner in any earlier than 10 am.

Guest: Well we had a nice swim last night anyhow.

Receptionist: Will you be putting this on your credit card?

Guest: No. I'll pay cash.


Receptionist: OK. So the total comes to $123.67, including tax.

Guest: I thought it was $115 even. That's what they said yesterday when we checked in.

Receptionist: Yes, but there is an extra room charge on your bill.

Guest: Oh, I forgot. My husband ordered a plate of nachos. Sorry.

Receptionist: No problem. So...from $140, here's your change. Now, I'll just need to ask you for your room keys.

[siyanor]

hi
great job,that was so useful for me
im looking forward for the rest of it

[Asalbanoo]

Getting airline passengers safely and happily from one destination to another requires teamwork. The airline industry employs many different people, from pilots and flight crew to caterers and grounds crew. Many of these jobs require communication in English, whether it be among co-workers or with passengers. Most airline companies require that the flight crew be fluent in at least two languages. English is the most common second language that crew members need to learn. Whether your job is to book passengers on their flights, assist passengers with luggage, or fly the airplane itself, these pages can help you learn important words and expressions to use on the job in the airline industry. Read through the vocabulary, listen to the spoken English, and take the quizzes to test your comprehension.

Airline Vocabulary

Checking-in Passengers

Annoucements

[Asalbanoo]

Word
Meaning
Example sentence



airfare.1
cost of a plane ticket
The cost of your meal is covered in your airfare.

aisle.2
the long empty space that you walk down
Please keep your bags out of the aisle so that nobody trips.


aisle seat.3
the seat that is next to the aisle
I'll give you an aisle seat in case you need to walk around with the baby.

assist.4
help
Please wait until everyone is off the plane so that we can assist you.

baggage.5
the bags and suitcases that travellers
put their belongings in I'm afraid your baggage got on the wrong airplane.

baggage, luggage claim.6
place where you pick up your baggage after arrival
The announcement will direct you to the correct baggage claim.

blanket.7
warm covering
If you feel cold I can get you a blanket.

boarding pass.8
part of the ticket that you give to the crew as you step onto the plane
Your must present your boarding pass at the gate.

bumpy, rough.9
up and down movement of the aircraft
It might be a bumpy ride because we are flying through a storm.

cabin.10
interior of the aircraft
There is no smoking allowed inside the cabin.

call light.11
a button passengers can press to get a crew member's attention
If you need anything, just press the call light.

captain.12
the person who is in charge of the plane
Would the kids like to go and meet the captain?

charter.13
discount airline
If you take a charter it will cost you half as much.

cockpit.14
the part of the plane where the captain and his co-pilots sit
We aren't doing any more tours of the cockpit because it's almost time to land.

comfortable.15
a feel good physically, able to relax
Because you have long legs you might be more comfortable in an aisle seat.

complimentary.16
free of charge
We offer complimentary coffee or tea, but you have to pay for alcohol.

co-pilot.17
person who helps the captain fly the plane
If the captain gets sick the co-pilot can take over.

domestic.18
within the same country
You should be at the airport two hours ahead of time for domestic flights.

emergency exit.19
section of the plane that opens in the case of an accident
Are you comfortable sitting next to the emergency exit?

e-ticket.20
airfare purchased on the internet
You will need to present your identification along with your e-ticket.

excess baggage.21
heavier/more bags than you are allowed
You can either pay for your excess baggage or leave one of your bags behind.

first-class.22
more expensive seating, with better services
When you sit in first-class you get a better meal to eat.

gate.23
place where passengers go to wait to board a plane
Gate 3B is down this hall and to your right.

headset, earphones.24.
device that allows passengers to listen to music or a movie
We will be coming around to sell headsets for five dollars.

international.25
worldwide
For international departures, go up one level.

jet lag.26
tiredness due to travelling through different time zones
I'm used to travelling now. My body doesn't suffer from jet lag anymore.

land.27
returning to the ground after being in the air
We will be landing in Tokyo in approximately ten minutes.

life vest, life jacke.t28
a blow-up device that you put on in an emergency over water
Please take a moment to locate the life vest under your seat.

motion sickness.29
a bad feeling in the stomach that passengers get during a rough ride
There is a paper bag in front of you in case you experience motion sickness.

overbooked.30
more passengers than available seats
The flight is overbooked. Four of our passengers will have to wait for the next flight.

overhead bin/compartment.31
place above the seats for storing luggage
You'll have to put your bag under your seat because all of the overhead bins are full.

over-sized baggage.32
items that do not fit in suitcases
Infant car seats and sporting equipment can be picked up at the over-sized baggage counter.

oxygen mask.33
a device that goes over a person's face, provides air in case of cabin air pressure loss
Put your oxygen mask on first before putting one on your child.

passport.34
document that proves a person's identification and nationality
Please have your passport out when you go through security.

pilot.35
the person who drives the plane
The pilot is circling over the airport until it is safe to land.

refreshments.36
drinks and snacks
It's a short flight, so we will be serving refreshments but not a meal.

row.37
a number of seats beside each other
You are in seat B of row nine.

runway.38
the strip of land that an airplane takes-off and lands on
The plane almost missed the runway because it was such a bad storm.

seatbelt.39
device that holds passengers in their seats
Please remain in your seats while the seatbelt light is on.

steward (male), stewardess (female), flight attendant, air host.40
man or woman who provides service for passengers during a flight
Ask one of the stewardesses for a pillow if you're tired.

stopover.41
touching down at more than one airport during a flight
It's not a direct flight. We're making one stopover in Toronto.

take off.42
when the plane leaves the ground
We are next in line to take off on this runway.

taxi in, out.43
driving an airplane to the correct place for taking off or deboarding
Please remain in your seats until we taxi in to the gate.

touch down.44
when the aircraft wheels land on the ground
That was a very smooth touch down.

turbulence.45
rough flight
This turbulence should only last a few minutes.

wheelchair.46
a seat for pushing elderly, disabled, or injured people
A steward will take you to the gate with a wheelchair.

window seat.47
seat next to the window where passengers can look out
If your child wants a window seat I can move you back a row

[Asalbanoo]

Can I see your ticket, please?

Do you have your passport with you?

I'm afraid your passport has expired.

Do you have a second piece of identification?

I'll need to see your child's birth certificate.

How many bags are you checking?

Will you be bringing a carry-on bag?

I'm afraid that bag exceeds the size restrictions.

Did you pack your bags yourself?

Would you like an aisle or a window seat?

Would you like a wheelchair?

You'll board at Gate 7.

Please be at the gate thirty minutes before your scheduled flight.

Did you need any tags for your luggage?

Your flight is expected to take off on time.

Your flight has been delayed by one hour.

Flight 87B to Toronto has been canceled.

I'm afraid you're too late to check-in.

Your flight is overbooked. Would you be interested in giving up your seat?

Enjoy your flight

[Asalbanoo]

Passenger

I'm not sure which of these papers is my ticket.

Is it possible to get an aisle seat?

I requested a vegetarian meal. Can you check to confirm?

Can I take my child through security?

Is the flight on time?

Will they be serving a meal today?

Will they be showing an inflight movie?

Where can I get a luggage cart?

Can I use my laptop on board?

Sample Conversation

Check-in Assistant: Hello. Are you flying to St. Martin today?

Passenger: Yes, I have my ticket here.

Check-in Assistant: Great. I'll need to see your passport as well.

Passenger: I have an e-ticket. Uh...is this the part you need?

Check-in Assistant: Actually I just need your name and I can find you on the computer.

Passenger: Oh OK. It's Bates. Frank Bates.

Check-in Assistant: Great. Here we are. Oh, you're traveling with an infant today.

Passenger: Yes, my daughter Mia. She's 14 months.

Check-in Assistant: Okay. I'll need to see your daughter's birth certificate to prove that she is under two

years of age.

Passenger: Here you are. Say, would we be able to get an aisle seat? I may have to walk her around if she gets fussy.

Check-in Assistant: Sure. I'll put you near the washroom too.

Passenger: Thanks. Can I take my stroller to the gate?

Check-in Assistant: Yes, we'll check it in the over-sized luggage after you board. Are you just checking these two bags today?

Passenger: Yes, I'll take my knapsack as my carry-on.

Check-in Assistant: Did you pack these bags yourself?

Passenger: Yes.

Check-in Assistant: Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You will be able to preboard because you are traveling with an infant. Our flight crew will have some special instructions for take-off and landing.