1. Your device isn’t up-to-date with at least Windows 7 SP1 or Windows 8.1 Update.
2. Windows Update is turned off or is not set to received updates automatically.
3. You’ve blocked or uninstalled the necessary Windows Update functionality.
4. Your device is not running genuine Windows.
5. Your device is running Windows 7 Enterprise, Windows 8/8.1 Enterprise, or Windows RT/RT 8.1, which are excluded from this reservation offer.
6. Your device is managed as part of a school or business network. (Check with your IT administrator.)
7. PCs that we determine cannot run Windows 10 will not see the Get Windows 10 app before July 29th. After July 29th, we’ll enable the icon in the system tray. This is to help ensure that you can easily check your PC’s compatibility if you choose.